Tuesday, September 5, 2017

Can Orders be Changed or Cancelled?

Once your order has been placed, we will process them right away. If you wish to change or cancel your order, please contact us as soon as possible. We will try to change or cancel your order, but it may not be possible if the order has already been scheduled for shipping.

Special orders, custom orders, and orders for Aidan Gray, Alain Saint Joanis, Alberto Pinto and Varga are not cancellable once they have been placed.

Wednesday, April 26, 2017

Rug Samples

To make choosing a rug easier, we recommend ordering rug samples so you can see the actual rug in your own space.  These are also great for taking to stores to choose paint, fabrics, and furniture.

Please note that samples are not returnable, but we will give you a credit for the full value of the sample towards the purchase of any rug over $100 in the same style and color, good for 60 days after the sample ships to you.

Wednesday, February 8, 2017

How long does it take my order to ship?

We do our best to ship your items within one week.  Some items may be back ordered, or they may have to be special ordered from the factory.  In those cases, we will notify you of the expected ship date by email.  

From the time an item is shipped, shipping via Ground Service generally takes up to 7 business days, while shipping via Second Day Air service takes about 2 business days.

Friday, January 6, 2017

When Will I Be Charged for My Order?

If you are paying with a credit card, when you place your order, we authorize your credit card to confirm that it is valid and that there are sufficient funds available for your purchase.
An authorization does not charge your card; however, some banks may hold the authorization for the purchase amount on a customer's card.
On standard orders, we do not charge your credit card until your item(s) have shipped.  If your order has been split into multiple shipments, we will only collect payment on the portion of your order that has shipped, so you may see multiple charges on your account.
On custom orders, we will charge your credit card in full when the order is placed.

If you are paying with Paypal, Paypal does not have a separate authorize and capture like credit cards. Your payment will be deducted immediately from your account when you place your order.