Wednesday, July 27, 2016

What is Your Return Policy?

Items in new, unused, and shelf-ready condition may be returned within 30 days of receipt for a refund or exchange.

Exceptions to this return policy include, but are not limited to, the following:

1.  Sale items, discounted items, custom orders, special orders and monogrammed items are not returnable.  Items discounted from their MSRP, such as Loloi, Surya, and Jaipur rugs, and items discounted during special promotion periods are returnable
2.  Art, furniture, mirrors, and sterling silver items are not returnable.
3.  Flora Danica dinnerware by Royal Copenhagen is not returnable.
4.  Aidan Gray, Alain Saint Joanis, Alberto Pinto, Anna Weatherley, Chelsea House, Christofle, Downright, Ercuis, Jaune de Chrome, J.L. Coquet, Medard de Noblat, Mike & Ally, Mirror Image Home, Rani Arabella, Stray Dog Design, and Varga items are not returnable.
5.  Herend and Moser items will incur a 20% restocking charge.
6.  Shipping fees are not refundable.

Items which do not meet these conditions will be returned to you, and you will be charged for all return shipping charges.

If you received free shipping on your order, the original shipping costs will be deducted from your return.

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