Wednesday, June 10, 2015

I received a damaged item. What should I do?

If the item is still available, we’ll be happy to replace it.  Otherwise, we’ll issue a full refund to your account.  
If you received a damaged item, please email us the following within 7 days after you receive your package:
  • Your name
  • Your order number
  • The name of the damaged item
  • Photographs of the damaged item(s) and exterior packaging
  • How you would like us to proceed
As soon as we have reviewed your request, we will file a claim with our shipper and keep you updated.  In the meantime, please do not discard either the damaged item or the exterior packaging.

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