Wednesday, June 10, 2015

How do I return an item?

Please click on "Return My Order" at the bottom of our website to obtain a return authorization (RA) number and instructions for returning your items.

Once you have received your return instructions, please ensure that:

1.  All items are returned in new, unused, and shelf-ready condition within 30 days of receipt.
2.  A copy of your return authorization is included with your return.
3.  Your RA number is clearly marked on the outside of your return package.

Your Return Authorization is valid for 14 calendar days from the date it was issued.  Items must be received in our location by this date; otherwise, your return will not be accepted.   

We recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.

Please allow 3 weeks for your return to be processed.  You will be notified via email once this has been completed.  Unauthorized returns will be will be returned to you, and you will be charged for all return shipping charges.

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