Thursday, June 11, 2015

How do you ship international orders?

Most international orders are shipped via FedEx, UPS, and DHL.  These companies provide the best reliability and their shipments are easily trackable.

Can you ship using my FedEx/UPS/DHL account?

In most cases, we can ship using your shipper account number.

If you'd like to do so, please note your account number under "Special Instructions" in our checkout form and let us now which delivery method you prefer (eg Next Day Air, Ground, etc).  You can also send us an email with your order number and instructions.

Once we have processed your request, we will confirm it by return email.

Do you have a press contact?

We love working with the press.  For press inquiries, please email or call us at 1.888.828.7170.

If you are looking to obtain images of our products or borrow items for an upcoming shoot, please provide us with:

- Name and date of publication
- List of images/products needed
- Specifications (if applicable)
- Shipping information
- Shipper account number (UPS, FedEx, etc)
- Deadline

If you need product ideas, you can also send them along and we'll do our best to help.

Wednesday, June 10, 2015

What are your shipping rates?

Standard Shipping Rates
Shipping charges are based on the total cost of your merchandise before taxes. Standard ground and two-day shipping rates are applicable for orders shipped within the continental United States.  Please note that fabric samples and gift cards are shipped free of charge via U.S. Mail.

Merchandise TotalStandard ShippingExpress 2-Day Shipping
Up to $50$7.50$37.50
$50.01 – $200.00$15.00$45.00
$200.01 – $500.00$25.00$55.00
$500.01 – $1000.00$37.50$67.50
$1,000.01 and above$50.00$80.00

Alaska, Hawaii, Puerto Rico, U.S. territories, APO, and FPO addresses
Please add $10 to standard shipping rates and $25 to express shipping rates.

Canada
Please add $20 to standard shipping rates.  For express shipping, we will provide you with an estimate of shipping costs after you place your order.

International Deliveries
Gracious Style can ship anywhere in the world. After you have placed your order, we will provide you with an estimate of shipping costs.  You will be billed for global shipping costs at the time your package is shipped.  For more information on the rates for a particular destination or for more details please write us.

Customs and Duties
Please note that our shipping quotes do not include any applicable duties, valued added taxes, or import consumption taxes. The recipient of the merchandise will be responsible for paying these duties and taxes upon delivery.  You will be charged for  customs duties if we are invoiced for them.

Oversized Charges
Certain larger items are subject to an oversized delivery charge. These are noted in parentheses after the item price and is in addition to standard shipping rates.

Address Correction

You are responsible for providing us with accurate and deliverable addresses with your order. If we are charged address correction, returned shipment, or re-shipping fees by the carrier delivering your order, those fees will be billed to you.

Where is my order shipping from?


Due to the large selection of items we offer, items may be shipped directly from our manufacturers to you or from one of our warehouses in Olean, NY or Los Angeles, CA.

What is your return policy?

See our updated return policy.

Do you have a Wedding & Gift Registry?

Yes!  Click here to visit the Gracious Style Wedding & Gift Registry.

Do you have gift certificates?

Yes.  Gift certificates can be purchased by clicking here.  Shipping is free via U.S. Mail.

Do you have fabric swatch samples?

We have samples available for the Festival 101 Colors collection.  

For other collections, we do not have samples available.

How do I return an item?

Please click on "Return My Order" at the bottom of our website to obtain a return authorization (RA) number and instructions for returning your items.


Once you have received your return instructions, please ensure that:


1.  All items are returned in new, unused, and shelf-ready condition within 30 days of receipt.
2.  A copy of your return authorization is included with your return.
3.  Your RA number is clearly marked on the outside of your return package.


Your Return Authorization is valid for 14 calendar days from the date it was issued.  Items must be received in our location by this date; otherwise, your return will not be accepted.   


We recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.


Please allow 3 weeks for your return to be processed.  You will be notified via email once this has been completed.  Unauthorized returns will be will be returned to you, and you will be charged for all return shipping charges.



Can I return my order?

Most items in new, unused, and shelf-ready condition may be returned within 30 days of receipt for a refund or exchange.   Some items are not returnable.  To view our complete return policy, click here.

Will I have to pay taxes on my order?

We collect sales taxes on orders shipped to California.

If you are tax-exempt in California, we would not collect sales taxes on your orders.

Where do you ship?

We ship worldwide.  

If you need an order shipped outside of the U.S., you can place your order online and we will email you a revised order confirmation with estimated shipping charges. If you accept them, please confirm these charges; we cannot proceed with your order without confirmation.

What types of payment do you accept?

We accept Visa, MasterCard, and American Express.  

If you wish to pay by check or money order, please email us a list of the items you wish to purchase, along with your name, billing address, and shipping address. We will create your order and email you an order confirmation with the total amount and instructions for sending your check payment.

When will I be charged for my order?

Please see our website for the latest information.

How do I exchange an item?

To avoid delays, place a new order online and return the original to us for a refund.  
If you prefer to wait until we receive your item back, email us with your request and be sure to include a note with exchange instructions when you return the original order.  

If there is a difference in price, any refunds or charges will be applied to the credit card on file.

How long does it take to get my refund?

Please allow 15 business days for your refund to appear on your credit card statement.  Unfortunately we cannot help expedite your bank’s processing of refunds.

How will I know when my return has been received?

After we receive your return and confirm that all items are in new, unused, and shelf-ready condition, you will receive an email confirming that your refund has been processed.  If a refund is made to your credit card, please allow 15 business days for the refund to appear on your statement. If you have further questions, please contact your credit card company.

Can I return monogrammed/personalized items?

No; all monogrammed/personalized items are final sale.  Please make your selections carefully; we do not accept returns or exchanges on these items.

Can I return sale or discounted items?

No; all sale and discounted items are final sale.  Please make your selections carefully; we do not accept returns or exchanges on these items.

Can I return custom items?

No; all custom items are final sale.  Please make your selections carefully; we do not accept returns or exchanges on these items.

Can you send me a return shipping label?

We do not provide return shipping labels.  If you need to return an item, we recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.

What are your return shipping fees?

If you received free shipping on your order, the refund you receive will be the price of the item returned minus standard shipping costs.  Otherwise, there will be no return fees.
Please note that if you did not follow the instructions of your return authorization correctly and incurred additional charges, they will be deducted from your refund.

Do you purchase old china?

No; we do not purchase any items from private parties.

Are the items you sell authentic?

We source every item directly from the manufacturers of those products, so we guarantee that every item we carry is authentic.

I received the wrong item. What should I do?

Please let us know right away so we can fix things for you! Send us an email us with the following:

  • Your name
  • Your order number
  • A description of your issue
  • How you would like us to proceed

I received a damaged item. What should I do?

If the item is still available, we’ll be happy to replace it.  Otherwise, we’ll issue a full refund to your account.  
If you received a damaged item, please email us the following within 7 days after you receive your package:
  • Your name
  • Your order number
  • The name of the damaged item
  • Photographs of the damaged item(s) and exterior packaging
  • How you would like us to proceed
As soon as we have reviewed your request, we will file a claim with our shipper and keep you updated.  In the meantime, please do not discard either the damaged item or the exterior packaging.

What does "ETA to Follow" mean?

This means we’ve started processing your order but do not have an estimated ship date yet.  As soon as we have an estimated ship date on an item, we will email you an update.  

Please note that since many of our products are made by artisanal factories, they may take a little longer to ship to you.  But trust us, it's worth the wait!

Can I cancel my order?

We can usually cancel your order as long as it has not shipped.  To request a cancellation, please email us your request.  

Custom orders, special orders, and monogrammed items cannot be changed once they are placed.

Can I add items to an existing order?

We can usually change your order as long as it has not been completed.  Otherwise, we will be happy to start a new order for you.  To purchase additional items, please email us your request.  
If we already have your basic information (name, addresses, and form of payment) on file, we will use this to create your new order.

Can I change my order?

We can usually change your order as long as it has not shipped.  To request a change, please email us your request.  
Custom orders, special orders, and monogrammed items cannot be changed once they are placed.

How do I change the shipping address on my order?

Please email us your request and include your name, order number, and new shipping instructions.
We can usually change your shipping address as long as your order has not been shipped.  Please note that if any charges are incurred in association with a change of shipping address, they will be charged to the credit card on file for that order.

I’m missing items from my order. What should I do?

Since some items are shipped directly from our vendors and others are shipped from our warehouse, your order may arrive in multiple shipments.  In addition, some items may be on back order when your order is placed.  In that case, we will ship all available items right away, and the rest as they come in.  Please review your confirmation emails to verify which item(s) may have shipped separately.

Tuesday, June 9, 2015

How do I check the status of my order?

You can go to the bottom of our website, click on "Track My Order", and enter your order ID and the zip code of your billing address.  If you are registered with us, you can check on all your past orders by signing into your account, then click on "Order History" to see a history of your orders, and clicking an order ID to see that particular order.